NxM Support - NxM Business Solutions

NxM Business Solutions has a customer-oriented support department that appreciates the importance of time to our customers. This is why we help remedy your support issues as quickly as possible.

At our support and service centre, you can create support queries, get in touch with our support team and attach relevant documentation https://Gateway.nxm.dk.

Support agreements

NxM Business Solutions provides three different service agreements. In cooperation with your business, we will advise you regarding which service agreement best matches your needs.

Standard agreement

For a standard service agreement or unspecified support, the maximum response time is two workdays for non-prioritised tasks and five hours within opening hours for high priority tasks. Hotfix is always included and accessible by contacting the support department.

Monday–Friday: 8.30 am – 4.30 pm

Extended service agreement

For an extended service agreement, the service-specific elements from the contract will apply. The response time will vary accordingly.

Monday–Friday: 8.30 am – 10.00 pm

Saturday: 8.30 am – 4.30 pm

Extended service agreement 2

For an extended service agreement, the service-specific elements from the contract will apply. The response time will vary accordingly.

Monday–Sunday: 24 hours a day

Support Life Cycle

NxM Business Solutions supports the following Microsoft Dynamics NAV products:

Microsoft Dynamics (Supports NAV. R2 and above)

Microsoft Dynamics 365 Business Central (All Versions)

Opening hours and telephone hours: Monday–Friday, 8.30 am – 4.30 pm